FAQ´s

Hotel general information

Q. What is check in/check out time?

A. Check in is at 1 PM and check out is at 12 noon.

Q. Do you allow smoking on property? In the rooms?

A. No, the Casa de Grethel is a smoke-free establishment. You can smoke in the deck area.

Q. Do you have high-speed wired and/or wireless Internet access available?

A. Our rural settings does not allow the high-speed internet. Limited wi-fi usage, only for low consumption data applications, ex. Whatsapp, facebook, browser, online calls, youtube, Netflix. Not torrent or streaming allowed. Thank you for your comprehension, we are trying to get a better service.

Q. Do you have a pool?

A. No, we do not have a pool at the hotel.

Q. Do you admit visits in the room?

A. No, we do not. We offer public areas to do that.

Q. Can I stay longer in the room (late check-out)?

A. Yes, you can. After the check-out time you will be charged Q.25.00 per extra hour.

Q. Can I change money in the hotel?

A. Yes, you can. US dollars, Belizean dollars, Mexican pesos, Euros.

Q. Is there laundry service?

A. Yes we have a laundry services, the price are Q80.00.

Q. Is there an ATM in your location?

A. Yes, there is one in Maya Mall near to the hostel.

Q. Do you have onsite parking? How much is parking? Is it included in my room rate?

A. No, we don’t have parking.

Q. I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?

A. You must go through the booking agent/website that you went through in order to change your reservation.

Q. Is my ID/passport required at check in?

A. We do require presentation of a valid government-issued identification at the time of check-in.

Q. Do you have an early departure fee?

A. Yes, an early departure fee in an amount of up to one night’s room and taxes may apply.

Q. Do you offer free shuttle service from the airport?

A. We do not provide free shuttle service from the airport, however we do have car service for a fee ($10.00 total fare from 1-4 pers.)

Q. Do you offer private transportation/taxi from the airport?

A. Yes, we do. ($10.00 total fare from 1-4 pers.)

Q. How can I get to Flores from Antigua Guatemala?

We recommend to buy a shuttle ticket at Atitrans travel agency. Telephone number 7832 3371, address in Antigua 6a Avenida Sur 7, Antigua Guatemala, Guatemala.

If you need more information please contact us at casadegrethel@hotmai.com

Q. Can you book transportation/shuttles for me?

Of course we can do. We have booked to our guest’s bus tickets/shuttles/ flight tickets so you do not need to go to Santa Elena, or even pay for your tickets until you get it. We usually add an administration cost. If you agree with this term, we gladly can do it for you.Q. Can I arrange tours/transportation thought the hotel?We can help you to arrange transport and tours to Tikal, Yaxhá, Cobán, Belize, Antigua Guatemala among others.

For more information please visit www.horizontesmayas.com